Keep the Core Team Small

Maintain a small core team for critical incidents. Team size significantly impacts incident management performance, yet it is often overlooked. Large teams excel at brainstorming but are slow in decision-making, while smaller teams are action-oriented but lack analytical power and expertise. In a critical incident, we seek the brainpower and collective wisdom of a large group combined with the decisiveness of a small one.

Sebastien HoganJune 15, 2023CIM tipComment

Establish Team Ground Rules

Most Critical Incident Management Teams simply don’t train or work enough together to develop the behaviours and communication skills of a “high-performance” team. Establishing ground rules (social contract / team charter) helps a new team to quickly adopt (or mimic) some “high-performance behaviours until they become more natural over time.

Sebastien HoganJune 15, 2023CIM tip